APA
edited by Jiju Antony and David Preece, . (2002). Understanding, managing and implementing quality : frameworks, techniques and cases. routledge, London: .
Chicago
edited by Jiju Antony and David Preece, . 2002. Understanding, managing and implementing quality : frameworks, techniques and cases. routledge, London: .
Harvard
edited by Jiju Antony and David Preece, . (2002). Understanding, managing and implementing quality : frameworks, techniques and cases. routledge, London: .
MLA
edited by Jiju Antony and David Preece, . Understanding, managing and implementing quality : frameworks, techniques and cases. routledge, London: . 2002.