APA
McKenna R., . (2002). Total access : giving customers what they want in an anytime, anywhere world. Harvard Business School Press, Boston: .
Chicago
McKenna Regis, . 2002. Total access : giving customers what they want in an anytime, anywhere world. Harvard Business School Press, Boston: .
Harvard
McKenna R., . (2002). Total access : giving customers what they want in an anytime, anywhere world. Harvard Business School Press, Boston: .
MLA
McKenna Regis, . Total access : giving customers what they want in an anytime, anywhere world. Harvard Business School Press, Boston: . 2002.