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Finding the profit in customer satisfaction : translating best practices into bottom-line results

By:

Barsky, Jonathan

Publication details: Contemporary Books Illinois 1998Description: xv,160Subject(s):

Commerce and Management

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Holdings
Item type	Current library	Call number	Status	Barcode
Book	SNDT Juhu	658.812 Bar (Browse shelf(Opens below))	Available	081610

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Finding the profit in customer satisfaction : translating best practices into bottom-line results