APA
Rampal M. K. &. G. S. L., . (2000). Service marketing : concepts, applications and cases. Galgotia, New Delhi: .
Chicago
Rampal M K & Gupta S L, . 2000. Service marketing : concepts, applications and cases. Galgotia, New Delhi: .
Harvard
Rampal M. K. &. G. S. L., . (2000). Service marketing : concepts, applications and cases. Galgotia, New Delhi: .
MLA
Rampal M K & Gupta S L, . Service marketing : concepts, applications and cases. Galgotia, New Delhi: . 2000.