APA
Gosney J. W. &. B. T. p., . (2000). Customer relationship management essentials. Prentice Hall of India, New Delhi: .
Chicago
Gosney John W & Boehm Thomas p, . 2000. Customer relationship management essentials. Prentice Hall of India, New Delhi: .
Harvard
Gosney J. W. &. B. T. p., . (2000). Customer relationship management essentials. Prentice Hall of India, New Delhi: .
MLA
Gosney John W & Boehm Thomas p, . Customer relationship management essentials. Prentice Hall of India, New Delhi: . 2000.