APA
Imhoff C. L. L. &. G. J. G., . (2001). Building the customer-centric enterprise. John Wiley & Sons, Inc., New York: .
Chicago
Imhoff Claudia Loftis Lisa & Geiger Jonathan G, . 2001. Building the customer-centric enterprise. John Wiley & Sons, Inc., New York: .
Harvard
Imhoff C. L. L. &. G. J. G., . (2001). Building the customer-centric enterprise. John Wiley & Sons, Inc., New York: .
MLA
Imhoff Claudia Loftis Lisa & Geiger Jonathan G, . Building the customer-centric enterprise. John Wiley & Sons, Inc., New York: . 2001.