APA
Shanker R., . (2002). Services marketing : the Indian perspective. Excel Books, New Delhi: .
Chicago
Shanker Ravi, . 2002. Services marketing : the Indian perspective. Excel Books, New Delhi: .
Harvard
Shanker R., . (2002). Services marketing : the Indian perspective. Excel Books, New Delhi: .
MLA
Shanker Ravi, . Services marketing : the Indian perspective. Excel Books, New Delhi: . 2002.