APA
John Bank, . (1992). The Essence of total quality management. Prentice-Hall of India, New Delhi: .
Chicago
John Bank, . 1992. The Essence of total quality management. Prentice-Hall of India, New Delhi: .
Harvard
John Bank, . (1992). The Essence of total quality management. Prentice-Hall of India, New Delhi: .
MLA
John Bank, . The Essence of total quality management. Prentice-Hall of India, New Delhi: . 1992.