APA
Fitzsimmons J. A. &. F. M. J., . (1994). Service management for competitive advantage. McGraw - Hill, New York: .
Chicago
Fitzsimmons James A & Fitzsimmons Mona J, . 1994. Service management for competitive advantage. McGraw - Hill, New York: .
Harvard
Fitzsimmons J. A. &. F. M. J., . (1994). Service management for competitive advantage. McGraw - Hill, New York: .
MLA
Fitzsimmons James A & Fitzsimmons Mona J, . Service management for competitive advantage. McGraw - Hill, New York: . 1994.