APA
Duncan W. L., . (1995). Total quality key terms and concepts. American Management Association, New York: .
Chicago
Duncan William L, . 1995. Total quality key terms and concepts. American Management Association, New York: .
Harvard
Duncan W. L., . (1995). Total quality key terms and concepts. American Management Association, New York: .
MLA
Duncan William L, . Total quality key terms and concepts. American Management Association, New York: . 1995.