SNDT WOMEN'S UNIVERSITY

BMK Knowledge Resource Centre

Vithaldas Vidyavihar, Juhu Tara Road,
Santacruz (West) Mumbai - 400049

Customer service best practices : case studies and strategies

Zemke, Ron (ed) & Woods, John A (ed)

Customer service best practices : case studies and strategies - Jaico publ., Mumbai 2004 - xvi,475

81-7992-181-6


Commerce and Management

658.812 Zem/Woo