APA
Zemke R. (. &. W. J. A. (., . (2004). Customer service best practices : case studies and strategies. Jaico publ., Mumbai: .
Chicago
Zemke Ron (ed) & Woods John A (ed), . 2004. Customer service best practices : case studies and strategies. Jaico publ., Mumbai: .
Harvard
Zemke R. (. &. W. J. A. (., . (2004). Customer service best practices : case studies and strategies. Jaico publ., Mumbai: .
MLA
Zemke Ron (ed) & Woods John A (ed), . Customer service best practices : case studies and strategies. Jaico publ., Mumbai: . 2004.