APA
Paine K. D. &. P. W. T. (., . (2011). Measure what matters : online tools for understanding customers, social media, engagement, and key relationships .-978-0-470-92010-7. John Wiley & Sons, New Jersey: .
Chicago
Paine Katie Delahate & Paarlberg Willimam T (ed), . 2011. Measure what matters : online tools for understanding customers, social media, engagement, and key relationships .-978-0-470-92010-7. John Wiley & Sons, New Jersey: .
Harvard
Paine K. D. &. P. W. T. (., . (2011). Measure what matters : online tools for understanding customers, social media, engagement, and key relationships .-978-0-470-92010-7. John Wiley & Sons, New Jersey: .
MLA
Paine Katie Delahate & Paarlberg Willimam T (ed), . Measure what matters : online tools for understanding customers, social media, engagement, and key relationships .-978-0-470-92010-7. John Wiley & Sons, New Jersey: . 2011.