APA
Kenneth E.Clow and David L. Kurtz, . (2004). Services marketing : operation,management and strategy. Biztantra, New Delhi: .
Chicago
Kenneth E.Clow and David L. Kurtz, . 2004. Services marketing : operation,management and strategy. Biztantra, New Delhi: .
Harvard
Kenneth E.Clow and David L. Kurtz, . (2004). Services marketing : operation,management and strategy. Biztantra, New Delhi: .
MLA
Kenneth E.Clow and David L. Kurtz, . Services marketing : operation,management and strategy. Biztantra, New Delhi: . 2004.