APA
Michael J A Berry, . (2000). Mastering data mining the art and science of customer relationship management. John Wiley, New York: .
Chicago
Michael J A Berry, . 2000. Mastering data mining the art and science of customer relationship management. John Wiley, New York: .
Harvard
Michael J A Berry, . (2000). Mastering data mining the art and science of customer relationship management. John Wiley, New York: .
MLA
Michael J A Berry, . Mastering data mining the art and science of customer relationship management. John Wiley, New York: . 2000.