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Customer relationship management : a step-by-step approach

Mohamed, H Peeru & Sagadevan, A.

Customer relationship management : a step-by-step approach - Vikas, New Delhi 2002 - xii,224

ISBN: 81-259-1305-3

Dewey Class. No.: 658.812 Moh/Sag

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Customer relationship management : a step-by-step approach