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Customer satisfaction research management A comprehensive guide to integrating customer loyalty and satisfaction metrics

Allen, Derek R

Customer satisfaction research management A comprehensive guide to integrating customer loyalty and satisfaction metrics - Person Education (Singapore) Pvt Ltd, India 2005 - xv,248

ISBN: 81-297-1134-6

Subjects--Facted Index Terms:
Commerce and Management

Dewey Class. No.: 658.834 All

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Customer satisfaction research management A comprehensive guide to integrating customer loyalty and satisfaction metrics