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Services marketing integrating customer focus across the firm
Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D. & Pandit, Ajay
Services marketing integrating customer focus across the firm - 5th ed - McGraw - Hill, New Delhi 2011 - xxvii,763
978-0-07-070099-4
658.8 Zei
Services marketing integrating customer focus across the firm - 5th ed - McGraw - Hill, New Delhi 2011 - xxvii,763
978-0-07-070099-4
658.8 Zei