APA
Metters R. . K. K. . P. M. . W. S., . (2017). Successful service operations management 2nd ed. Cengage learning: New Delhi.
Chicago
Metters Richard King-Metters Kathryn Pullman Madeleine Walton Steve, . 2017. Successful service operations management 2nd ed. Cengage learning: New Delhi.
Harvard
Metters R. . K. K. . P. M. . W. S., . (2017). Successful service operations management 2nd ed. Cengage learning: New Delhi.
MLA
Metters Richard King-Metters Kathryn Pullman Madeleine Walton Steve, . Successful service operations management 2nd ed. Cengage learning: New Delhi. 2017.