APA
John Bank, . (1992). The Essence of total quality management. Prentice-Hall of India: New Delhi.
Chicago
John Bank, . 1992. The Essence of total quality management. Prentice-Hall of India: New Delhi.
Harvard
John Bank, . (1992). The Essence of total quality management. Prentice-Hall of India: New Delhi.
MLA
John Bank, . The Essence of total quality management. Prentice-Hall of India: New Delhi. 1992.