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Service management : operations,strategy,information technology 8th ed.

Fitzsimmons, James A ; Fitzsimmons,Mona J ; Bordoloi, Sanjeev

Service management : operations,strategy,information technology 8th ed. - McGraw hill education Chennai 2018 - xviii,524

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Universal Decimal Class. No.: 658 / Fit/

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Service management : operations,strategy,information technology 8th ed.