APA
Lovelock C. . W. L. ., . (1999). Principles of service marketing and management. Prentice Hall: New Jersey.
Chicago
Lovelock Christopher Wright Lauren, . 1999. Principles of service marketing and management. Prentice Hall: New Jersey.
Harvard
Lovelock C. . W. L. ., . (1999). Principles of service marketing and management. Prentice Hall: New Jersey.
MLA
Lovelock Christopher Wright Lauren, . Principles of service marketing and management. Prentice Hall: New Jersey. 1999.