APA
Payne A., . (2001). The Essence of services marketing. Prentice-Hall of India: New Delhi.
Chicago
Payne Adrian, . 2001. The Essence of services marketing. Prentice-Hall of India: New Delhi.
Harvard
Payne A., . (2001). The Essence of services marketing. Prentice-Hall of India: New Delhi.
MLA
Payne Adrian, . The Essence of services marketing. Prentice-Hall of India: New Delhi. 2001.