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Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs

Vavra, Terry G

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs - Wheeler New Delhi 1997 - xviii, 490

E

Subjects--Facted Index Terms:
Commerce and Management

Universal Decimal Class. No.: 658.812

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Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs