APA
Kessler S., . (1996). Measuring and managing cusotmer satisfaction : going for the gold. Wheeler: New Delhi.
Chicago
Kessler Sheila, . 1996. Measuring and managing cusotmer satisfaction : going for the gold. Wheeler: New Delhi.
Harvard
Kessler S., . (1996). Measuring and managing cusotmer satisfaction : going for the gold. Wheeler: New Delhi.
MLA
Kessler Sheila, . Measuring and managing cusotmer satisfaction : going for the gold. Wheeler: New Delhi. 1996.