APA
Fitzsimmons J. A., . (2011). Service management: operations strategy information technology 7th ed. New Delhi: McGraw Hill Education.
Chicago
Fitzsimmons Jamrs A, . 2011. Service management: operations strategy information technology 7th ed. New Delhi: McGraw Hill Education.
Harvard
Fitzsimmons J. A., . (2011). Service management: operations strategy information technology 7th ed. New Delhi: McGraw Hill Education.
MLA
Fitzsimmons Jamrs A, . Service management: operations strategy information technology 7th ed. New Delhi: McGraw Hill Education. 2011.