SNDT WOMEN'S UNIVERSITY
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Customer Satisfaction and Loyalty for Online Food Services Provider in India: An Empirical Study (Record no. 130245)
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| 000 -LEADER | |
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| fixed length control field | 01868nam a2200181 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241114b |||||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Anand Prasad Sinha |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Satisfaction and Loyalty for Online Food Services Provider in India: An Empirical Study |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | p327-343 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. biblio.abstract | In the food sector, customers have been voting by their feet since ages. However, due to the technological changes clubbed with present COVID-19 pandemic, the trend has changed rapidly. Customers are confined to their home and technology has emerged as the only saviour. The number of increased downloads of food ordering app is an indication of both popularity of these apps and helplessness of the present age customer. With restricted movement, they have these apps to either get the food delivered at their doorstep or take away with pre-orders. Hence, it becomes imperative for the app designer and food service provider to brainstorm and develop an app which can focus on the customer ease rather than forcing their design and interface to customer. In this backdrop, this study is a novel attempt which primarily focuses on relationship amid customer satisfaction and app quality. The inter-related relationship among service quality, satisfaction of customer and their loyalty using the app has been explored. Collection of the data used stratified random sampling. A total of 380 usable data have been collected from customers who have been using this app for ordering since last one year. |
| 654 ## - SUBJECT ADDED ENTRY--FACETED TOPICAL TERMS | |
| Subject | <a href="App Design Quality">App Design Quality</a> |
| -- | <a href="Service Quality">Service Quality</a> |
| -- | <a href="Customer Satisfaction ">Customer Satisfaction </a> |
| -- | <a href="Loyalty">Loyalty</a> |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Praveen Srivastava |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 80316 |
| Host Itemnumber | 110092 |
| Place, publisher, and date of publication | New Delhi Sage Publications |
| Title | Vision: The Journal of Business Perspectives |
| International Standard Serial Number | 0972-2629 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Journal Article |
| 773 0# - HOST ITEM ENTRY | |
| -- | JP351 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| -- | ddc |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Location (home branch) | Sublocation or collection (holding branch) | Date acquired | Koha issues (times borrowed) | Piece designation (barcode) | Koha date last seen | Price effective from | Koha item type |
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| Dewey Decimal Classification | SNDT Juhu | SNDT Juhu | 14/11/2024 | JP351.3 | 14/11/2024 | 14/11/2024 | Journal Article |