SNDT WOMEN'S UNIVERSITY
BMK Knowledge Resource Centre
Vithaldas Vidyavihar, Juhu Tara Road,
Santacruz (West) Mumbai - 400049
Determinants of Consumer Perceptions of the Ethics of Online Retailers: An Investigation Using Confirmatory Factor Analysis (Record no. 130903)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01843nam a2200181 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250204b |||||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Saptarshi Bhattacharya |
| 245 ## - TITLE STATEMENT | |
| Title | Determinants of Consumer Perceptions of the Ethics of Online Retailers: An Investigation Using Confirmatory Factor Analysis |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | P. 436-447 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. biblio.abstract | Though the online retailing ethics literature has been growing steadily, no research has attempted to examine the myriad aspects and concerns about the online retailers’ unethical practices and behaviours. The study aims to extend the research and re-validate the consumer perception of ethics of online retailers (CPEOR) scale in the Indian context. The methodology involves an exploratory factor analysis on a sample of 261 online shopper responses on a 7-point Likert scale. The obtained scale was then validated on a new sample of 416 users using confirmatory factor analysis. The research identifies and validates 10 factors that influence CPEOR, that is, privacy, security, non-deception, fulfilment, customer service, service recovery, fairness concerns, environmental concerns, corporate social responsibility and ethical policies. The study offers valuable insights to the managers and researchers. The study offers best practices in the different dimensions of CPEOR along with future research directions. The study provides unified and comprehensive insights on CPEOR by examining all possible dimensions of CPEOR. |
| 654 ## - SUBJECT ADDED ENTRY--FACETED TOPICAL TERMS | |
| Subject | <a href="Consumer Perception">Consumer Perception</a> |
| -- | <a href="Online Retailing Ethics">Online Retailing Ethics</a> |
| -- | <a href="CPEOR">CPEOR</a> |
| -- | <a href="EFA">EFA</a> |
| -- | <a href="CFA">CFA</a> |
| -- | <a href="R Programming">R Programming</a> |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Rajendra Prasad Sharma |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 80316 |
| Host Itemnumber | 109983 |
| Place, publisher, and date of publication | New Delhi Sage Publications |
| Title | Vision: The Journal of Business Perspectives |
| International Standard Serial Number | 0972-2629 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Journal Article |
| 773 0# - HOST ITEM ENTRY | |
| -- | JP314 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| -- | ddc |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Location (home branch) | Sublocation or collection (holding branch) | Date acquired | Koha issues (times borrowed) | Piece designation (barcode) | Koha date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | SNDT Juhu | SNDT Juhu | 04/02/2025 | JP314.2 | 04/02/2025 | 04/02/2025 | Journal Article |