APA
Jenny Waller D. A. &. A. B., . (1995). The T. Q. M.Toolkit : A guide to practical techniques for total quality management. Kogan Page, London: .
Chicago
Jenny Waller Derek Allen & Andrew Burns, . 1995. The T. Q. M.Toolkit : A guide to practical techniques for total quality management. Kogan Page, London: .
Harvard
Jenny Waller D. A. &. A. B., . (1995). The T. Q. M.Toolkit : A guide to practical techniques for total quality management. Kogan Page, London: .
MLA
Jenny Waller Derek Allen & Andrew Burns, . The T. Q. M.Toolkit : A guide to practical techniques for total quality management. Kogan Page, London: . 1995.