APA
Sheth J. N. (. P. A. (. &. S. G. (., . (2001). Customer relationship management emerging concepts , tools and applications. Tata McGraw Hill, New Delhi: .
Chicago
Sheth Jagdish N (ed) Parvatiyar Atul (ed) & Shainesh G (ed), . 2001. Customer relationship management emerging concepts , tools and applications. Tata McGraw Hill, New Delhi: .
Harvard
Sheth J. N. (. P. A. (. &. S. G. (., . (2001). Customer relationship management emerging concepts , tools and applications. Tata McGraw Hill, New Delhi: .
MLA
Sheth Jagdish N (ed) Parvatiyar Atul (ed) & Shainesh G (ed), . Customer relationship management emerging concepts , tools and applications. Tata McGraw Hill, New Delhi: . 2001.