Foss, Bryan  & Stone, Merlin <br/><br/>
Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers 

 - Kogan Page, London  2001 
 - xxii, 522 
<br/><br/><label>ISBN: </label>0-7494-3579-8 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.812 Fos/Sto