TY  - BOOK
AU  - Foss, Bryan  & Stone, Merlin
TI  - Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers
SN  - 0-7494-3579-8
U1  - 658.812 Fos/Sto 
PY  - 2001///
CY  - Kogan Page, London
KW  - Commerce and Management
ER  -