Knapp, Donna <br/><br/>
A Guide to customer service skills for the help desk professional 

 - Thomson, Australia  1999 
 - xvi, 288 
<br/><br/><label>ISBN: </label>981-240-368-X 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.812 Kna