Greenberg, Paul <br/><br/>
CRM at the speed of light  capturing and keeping customers in internet real time 

 - Tata McGraw Hill, New Delhi  2001 
 - xxiii,360 
<br/><br/><label>ISBN: </label>0-07-043950-8 
<br/><br/><label>Dewey Class. No.: </label>6558.812 Gre