Karr, Ron  & Blohowiak, Don <br/><br/>
The complete IDIOT's Guide to : great customer service 

 - Prentice-Hall of India, New Delhi  1998 
 - xxvi,326 
<br/><br/><label>ISBN: </label>81-203-1412-3 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.812 Kar/Blo