TY  - BOOK
AU  - Karr, Ron  & Blohowiak, Don
TI  - The complete IDIOT's Guide to : great customer service
SN  - 81-203-1412-3
U1  - 658.812 Kar/Blo 
PY  - 1998///
CY  - Prentice-Hall of India, New Delhi
KW  - Commerce and Management
ER  -