Gosney, John W  & Boehm, Thomas p <br/><br/>
Customer relationship management essentials 

 - Prentice Hall of India, New Delhi  2000 
 - xviii,234 
<br/><br/><label>ISBN: </label>81-203-1809-9 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.812 Gos/Boe