TY  - BOOK
AU  - Gosney, John W  & Boehm, Thomas p
TI  - Customer relationship management essentials
SN  - 81-203-1809-9
U1  - 658.812 Gos/Boe 
PY  - 2000///
CY  - Prentice Hall of India, New Delhi
KW  - Commerce and Management
ER  -