Besterfield, Dale H.(etal.) <br/><br/>
Total quality management 

 - 2nd ed 
 - Person Education Asia, New Delhi  1999 
 - X,533 
<br/><br/><label>ISBN: </label>81-7808-270-5 
<br/><br/><label>Dewey Class. No.: </label>658.562 Bes