Gearson, Richard F <br/><br/>
Measuring customer satisfaction 

 - Viva Books, New Delhi  2004 
 - ix,116 
<br/><br/><label>ISBN: </label>81-7649-597-2 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.812 Ger