TY - BOOK AU - Paulk, Mark C (et al) & Chrissis, Mary Beth TI - The capability maturity model: guidelines for improving the software process carnegie mellon university software engineering institute SN - 81-7808-570-4 U1 - 005.1 Pau PY - 2002/// CY - Pearson Education (Singapore) Pte. Ltd., New Delhi ER -