edited by Jiju Antony and David Preece <br/><br/>
Understanding, managing and implementing quality : frameworks, techniques and cases 

 - routledge, London  2002 
 - xxii,232p 
<br/><br/><label>ISBN: </label>0-415-22272-9 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.562 Ant/Pre