TY  - BOOK
AU  - edited by Jiju Antony and David Preece
TI  - Understanding, managing and implementing quality : frameworks, techniques and cases
SN  - 0-415-22272-9
U1  - 658.562 Ant/Pre 
PY  - 2002///
CY  - routledge, London
KW  - Commerce and Management
ER  -