Seybold, Patricia B ; Marshak, Ronni T & Lewis, Jeffrey M <br/><br/>
The customer revolution  how to thrive when customers are in control 

 - Random House Businesss Books, London  2001 
 - xvii,396 
<br/><br/><label>ISBN: </label>0-7126-6984-1 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.812 Sey