TY  - BOOK
AU  - Seybold, Patricia B ; Marshak, Ronni T & Lewis, Jeffrey M
TI  - The customer revolution: how to thrive when customers are in control
SN  - 0-7126-6984-1
U1  - 658.812 Sey 
PY  - 2001///
CY  - Random House Businesss Books, London
KW  - Commerce and Management
ER  -