Amrit Tiwana <br/><br/>
The Essential guide to knowledge management : e-business and CRM application 

 - Pearson Education Asia, New Delhi  c2001 
 - xxiv,315p 
<br/><br/><label>ISBN: </label>81-7808-326-4 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management <br/>Computer Science
<br/><br/><label>Dewey Class. No.: </label>658.403 Tiw