TY  - BOOK
AU  - Amrit Tiwana
TI  - The Essential guide to knowledge management : e-business and CRM application
SN  - 81-7808-326-4
U1  - 658.403 Tiw 
PY  - 2001///
CY  - Pearson Education Asia, New Delhi
KW  - Commerce and Management
KW  - Computer Science
ER  -