John Bank <br/><br/>
The Essence of total quality management 

 - Prentice-Hall of India, New Delhi  c1992 
 - xviii,203p 
<br/><br/><label>ISBN: </label>81-203-0903-0 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.562 Ban