TY  - BOOK
AU  - Jenny Waller,Derek Allen & Andrew Burns
TI  - The T. Q. M.Toolkit : A guide to practical techniques for total quality management
SN  - 0-7494-1280-1
U1  - 658.562 Wal 
PY  - 1995///
CY  - Kogan Page, London
KW  - Commerce and Management
ER  -