Fitzsimmons, James A   & Fitzsimmons,  Mona J <br/><br/>
Service management for competitive advantage 

 - McGraw - Hill, New York  1994 
 - xviii,462 
<br/><br/><label>ISBN: </label>0-07-113312-7 
<br/><br/><label>Dewey Class. No.: </label>658 Fit/Fit