Shainesh, G  & Sheth, Jagdish N <br/><br/>
Customer relationship management : a strategic perspective 

 - Macmillan India Ltd, New Delhi  2006 
 - xiv,198 
<br/><br/><label>ISBN: </label>1-403-92862-2 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 Sha/She